Refund Policy

At Atyro Cloud, we strive to provide high-quality hosting services. This Refund Policy outlines the terms and conditions for refunds and cancellations.

1. Money-Back Guarantee

1.1 Eligibility

The money-back guarantee applies to:

• First-time customers only
• Initial purchase of hosting services
• Requests made within 24 hours of the original purchase date

1.2 Exclusions

The money-back guarantee does NOT apply to:

• Renewal payments
• Domain name registrations or transfers
• Setup fees or administrative charges
• Add-on services or upgrades
• Services purchased at a discounted or promotional rate
• Accounts suspended or terminated for Terms of Service violations

2. Refund Eligibility

2.1 Valid Refund Reasons

Refunds may be granted for the following reasons:

• Service not delivered as described
• Technical issues that we cannot resolve
• Duplicate charges or billing errors
• Service downtime exceeding our SLA commitments

2.2 Non-Refundable Situations

3. Cancellation Policy

3.1 How to Cancel

You may cancel your service at any time by:

• Submitting a cancellation request through your account dashboard
• Contacting our support team via email or Discord
• Opening a support ticket

3.2 Cancellation Terms

• Cancellations must be requested before the next billing cycle to avoid charges
• Services will remain active until the end of the current billing period
• No refunds are provided for partial months or unused time after the 24-hour guarantee
• All data will be deleted after the service expires

4. Refund Process

4.1 How to Request a Refund

To request a refund:

1. Contact our support team at [email protected]
2. Provide your account details and order number
3. Explain the reason for your refund request
4. Wait for our team to review your request

4.2 Processing Time

• Refund requests are typically reviewed within 1-3 business days
• Approved refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• Bank processing times may vary (typically 5-10 business days)

5. Chargebacks

6. Prorated Refunds

We do not offer prorated refunds for:

• Early cancellations
• Downgrades to lower-tier plans
• Unused portions of billing cycles

Exception: Prorated refunds may be considered on a case-by-case basis for extended service outages or billing errors.

7. Upgrades and Downgrades

• Upgrades: You will be charged the prorated difference for the remainder of your billing cycle
• Downgrades: Changes take effect at the next billing cycle; no refunds for the current period

8. Service Credits

In some cases, we may offer service credits instead of refunds. Service credits:

• Can be applied to future purchases
• Are non-transferable and non-refundable
• Expire after 12 months if unused

9. Contact Us

If you have questions about our Refund Policy or need to request a refund, please contact us:

• Email: [email protected]